Return

Return shipping is free on your first return for EVERY order within 30 days from the date of purchase.

When you apply for a return, you may be offered the opportunity to get a partial refund without returning the item(s). If you accept this offer, one free return will be automatically be deducted from the number of free returns you have for this order.

If you have already returned items from an order and would like to return additional items from that same order, you can still do it as long as the 30-day window has not expired.

We recommend that you try to send back your return items in one shipment to avoid paying additional fees. This will likely also minimize the environmental impact of multiple returns.

For the second and subsequent refunds from the same order, you can use the return label we provide and pay a $7.99 shipping fee, which will be deducted from your refund.

Question:

Can I return any product I bought on Konia?

Almost all items you bought on Konia are eligible for return and refund if you are not satisfied with them, with just a few exceptions:

  • Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene sticker removed.

  • Items that are labelled as non-refundable.

  • Some free gifts orders.

How long do I have before making a return?

If an item is eligible for return and refund, you may return it within the return window of 30 days after the day of purchase.

You are required to send back your return package within 14 days after you submit your return request in the return window. You may not return an item after the 30-day window, calculated from the date of purchase.

Refund

Claim a refund if your order doesn’t ship, is missing, or arrives with product issues (e.g., defective, incorrect, damaged, etc.). If there's a problem with your refund, we will help mediate to get your money back.

For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.

For refunds of missing items or items not delivered, choose the corresponding reason after clicking "Return/other help" to request a refund or talk to our customer service personnel for help. The tracking information from the carrier decides whether an item had been delivered or not.

Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of a Konia’s error. The insurance costs, if any, are also non-refundable.

You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.

You may receive an instant refund, where we will issue the refund before you have returned the items. If we don't receive the return items, we may charge your original payment method. The instant refund will be granted based on your shopping history and at our sole discretion.

Exchange

We accept any exchange except items items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene sticker removed. Items that are labelled as non-exchange.

In all, we appreciate all our customers for their shopping and continue shopping on our platform. This policy is meant for the customers’ comprehension of the rule of the return, exchange and refund but not to hurt anyone feeling about the situation they may come across of the received products.

Get your money back

if there is a product or delivery issue

Get your money back for missing deliveries and defective or damaged products.